jao9's Privacy Policy

1.1 Purpose of This Policy

jao9, as a trusted online casino and sports betting platform in Bangladesh, places the highest importance on your privacy. The goal of this Policy is to clearly inform you about what data we collect, how we use it, and what steps we take to protect your information.

We believe that transparency around data is the foundation of a healthy and trustworthy relationship. This Policy has been written in plain, straightforward language so you can stay fully aware of your rights.

1.2 Scope of This Policy

This Policy applies to the following:

• Browsing the jao9 website and all its sub-pages
• Account registration and management
• Deposit and withdrawal processes
• Playing games and betting activities
• Contacting customer support services
• Promotional offers and bonus programs

2.1 Information You Provide Directly

When you create an account or use our services on the platform, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Identity document details (national ID card or passport)
• Financial transaction information (bKash, Nagad, Rocket, or Upay account numbers)
• Password and security-related information (stored in encrypted form)

2.2 Automatically Collected Information

Based on your consent and our legitimate interests, our systems may automatically collect the following information:

• IP address and device type
• Browser type and operating system
• Browsing history on the platform (page views, clicks, session duration)
• Game play history and betting activity information
• Information collected through cookies and similar technologies

4.1 With Service Providers

To operate our platform, we use trusted third-party services such as payment processors (bKash, Nagad, Rocket, Upay), technology providers, and game software developers. These parties process your information only in accordance with our instructions and are also bound to follow strict privacy standards.

4.2 Under Legal Obligation

In response to a court order, regulatory authority directive, or lawful request from a law enforcement agency, we may be required to disclose necessary information. In such cases, we will try to notify you in advance to the extent permitted by law.

4.3 In the Event of a Business Transfer

If jao9 is part of a merger, acquisition, or asset sale, your information may form part of the transferred assets. In such cases, the new entity will be required to comply with this Privacy Policy or equivalent protection standards.

6.1 Technical Security

• SSL Encryption: All data transferred between your browser and our servers is transmitted through SSL/TLS encryption.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Firewall Protection: Our servers are protected by advanced firewall systems.
• Regular Security Audits: Regular security testing is conducted on our systems.

6.2 Organizational Security

• Only authorized staff have access to your information.
• All staff receive privacy training.
• A rapid response plan exists in the event of a data breach.
• Strict confidentiality agreements are maintained with third-party providers.

7.1 Retention Policy

jao9 retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable laws and regulations. Even after your account is closed, we may retain certain information for a specified period to meet legal obligations.

7.2 Deletion of Information

Once the designated retention period ends, or upon your valid request, we securely delete your information or anonymize it in a way that no longer allows you to be identified. However, if there is a legal requirement, the information will be retained for that period.

9.1 Age Verification

jao9 strictly prohibits the use of the platform by anyone under the age of 21. We maintain age verification steps during the registration process and do not knowingly collect any information from minors.

If we become aware that a minor has created an account on our platform, we will immediately close that account and delete the associated information.

10.1 Notice of Changes

jao9 reserves the right to update this Privacy Policy at any time. If there are any significant changes, we will notify you by email or by displaying a notice on the platform.

Continued use of the platform after any changes will be considered your acceptance of the updated policy. We therefore recommend that you review this Policy regularly.

10.2 Effective Date

This Privacy Policy is effective from 2026 and is continuously updated in line with our services and applicable laws. The date of the most recent revision will be noted at the top of this page.